e2bet's Privacy Policy

1.1 Purpose of This Policy

e2bet is an online gaming and betting platform operated for Bangladeshi users. This privacy policy ("Policy") explains how e2bet handles your personal information when you use its website, mobile application, and related services ("Platform"). By reading this policy, you will learn what information is collected, how it is used, and what rights you have over your data.

By using our Platform, you agree to the terms set out in this privacy policy. For full details on e2bet's terms of service, please read the Terms and Conditions, which cover all rules governing use of the Platform.

1.2 Scope of Applicability

This policy applies to all registered members of the e2bet platform, unregistered visitors, and any person who interacts with our services. If the Platform contains links to third-party websites, those sites have their own separate privacy policies and e2bet is not responsible for them.

2.1 Identity Information

During account registration, e2bet may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial Information

e2bet stores certain financial information to process deposits and withdrawals. This includes transaction records via bKash, Nagad, Rocket, Upay, or bank transfer. Full financial account numbers are not stored — only the information needed to verify transactions is kept.

2.3 Activity-Related Information

Information collected automatically while you use the Platform includes:

• Login history and session duration
• Gaming and betting history
• Device type, operating system, and browser information
• IP address and approximate location
• Click, scroll, and navigation patterns within the Platform

3.1 Direct Collection

Direct collection occurs when a user voluntarily provides information. This happens during account registration, identity verification (KYC), contact with the support team, participation in promotional offers, and updating account details.

3.2 Automatic Collection

Certain information is collected automatically when you access the e2bet platform. Device characteristics, usage patterns, and session data are automatically recorded through cookies, web beacons, log files, and similar technologies.

3.3 Information from Third Parties

In some cases, information may also be received from legitimate third-party sources — such as payment service providers, identity verification agencies, and fraud prevention services. This information is used solely for security and identity verification purposes.

4.1 Service Delivery and Operations

The primary purpose for collecting data is to properly operate e2bet's services. This includes:

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Ensuring customer support services
• Resolving technical issues on the Platform

4.2 Security and Fraud Prevention

e2bet uses collected data to ensure the security of your account and transactions. This includes detecting suspicious activity, investigating multiple accounts, preventing fraudulent transactions, and applying anti-money laundering (AML) controls.

4.3 Personalized Experience

Based on your preferences and usage history, e2bet may improve your Platform experience. This covers relevant game recommendations, suitable promotional offers, and saving your preferred language and settings.

4.4 Communication and Notifications

Using the contact information you provide, e2bet may send important account notifications, transaction confirmations, security alerts, and promotional messages subject to your consent.

5.1 General Principles on Data Sharing

e2bet does not sell your personal information or rent it to third parties for commercial purposes. However, certain information may be shared in specific circumstances and under strict conditions.

5.2 Service Provider Partners

e2bet works with trusted third-party service providers for payment processing, identity verification, technical services, and customer support. These providers receive only the information needed to carry out their specific tasks and are required to follow standards consistent with this privacy policy.

5.3 Legal Obligations

e2bet may be required to disclose information under applicable law or by order of a lawful authority. This includes disclosures required for money laundering investigations, fraud cases, and regulatory compliance.

5.4 Business Transfers

In the event of a merger, acquisition, or business transfer, you will be notified before any transfer of user data takes place, and the new party will be required to follow the standards set out in this policy.

6.1 Retention Period

e2bet retains data for as long as it is needed to fulfil the purpose for which it was collected. For active accounts, data is kept for the full duration the account remains active, and financial transaction records may be kept for an extended period as required by law.

6.2 Data After Account Closure

After an account is closed, certain data is kept for a defined period. This is to maintain financial transaction records, assist with fraud investigations, and keep information available for legal purposes. Once that period ends, the data is securely deleted or anonymised.

7.1 Use of Cookies

The e2bet platform uses cookies and similar technologies. These are stored as small data files in your browser and help improve the functionality of the Platform.

7.2 Types of Cookies

Cookies used by e2bet:

• Essential cookies: Required for login sessions, security tokens, and the basic functionality of the Platform.
• Functional cookies: Used to remember language preferences, theme settings, and information from previous sessions.
• Analytics cookies: Used to analyse user behaviour and improve Platform performance.

7.3 Cookie Controls

You can reject or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the Platform to stop working correctly.

8.1 Right to Access Your Data

Every registered member of e2bet has the right to know what information is stored about them. You can request details of the data held about you through your account settings or by contacting the support team.

8.2 Right to Correct Your Data

If any of your stored information is incorrect, you can request a correction. If your name, contact details, or any other personal information is wrong, it can be corrected through customer support.

8.3 Request to Delete Your Data

In certain circumstances, you may request that your personal data be deleted. However, this request may not be possible to fulfil in cases involving legal obligations, financial transaction records, or ongoing investigations.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can withdraw this permission at any time through your account settings or by notifying the support team. However, important account notifications and security-related communications cannot be turned off.

9.1 Technical Security

e2bet uses industry-standard security technologies to protect user data. Data in transit is secured through SSL encryption, stored data is kept in encrypted form, and regular security audits are conducted.

9.2 Organisational Security

Alongside technical security, e2bet applies strict organisational security measures. Only authorised staff have access to user data, all staff are bound by confidentiality agreements, and data access logs are reviewed regularly.

9.3 Response to Security Breaches

If a security breach occurs, e2bet will immediately take steps to contain the damage and will notify affected users in a timely manner where applicable.

10.1 Age Restriction Policy

All e2bet services are for users aged 21 and above only. Date of birth is verified during account registration, and if a user is found to be underage, the account is closed immediately. We do not knowingly collect information from anyone under the age of 18.

10.2 Notice for Parents and Guardians

If you are aware that a minor has registered on the e2bet platform, please notify the customer support team immediately. We will close that account and delete the associated data. For more information on responsible gaming, please read our Responsible Gaming page, which discusses parental controls and self-restriction options in detail.

11.1 How Changes Are Made

e2bet reserves the right to change or update this privacy policy at any time. For significant changes, registered members will be notified in advance by email or via a notice on the Platform. The effective date of the updated policy will always be shown at the top of this page.

11.2 Continued Use After Changes

If you continue to use the e2bet platform after a change to the privacy policy, it will be assumed that you have agreed to the updated policy. If you do not agree with the changes, you may request that your account be closed.

12.1 Privacy-Related Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the e2bet customer support team. Our support team is available seven days a week, twenty-four hours a day in Bengali and English — via live chat and email.

Email contact: [email protected]

12.2 Complaint Resolution Process

If you have a complaint about how your information is handled, we will take it seriously. After receiving a complaint, we will review the matter as promptly as possible and provide you with a written response. For general information about e2bet, visit our About Us page.

For answers to common questions, visit our FAQ section — it contains detailed answers to common questions about accounts, payments, and security.